What if my delivery includes damaged cabinets?

Please notate any damages with the freight company on the BOL (bill of lading) when accepting the delivery and take photos of the damaged items. Submit a claim with the photos of the damages to your salesperson immediately.

TCC will review and communicate the next steps in the process.

Missing or Damaged Items Policies

  • Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading (BOL).
  • Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork.
  • To file a claim for a damage or a shortage, please log into our website and use our damage claim module.
  • All damages must be documented and reported upon opening the boxes.

The following must be included to process the claim:

  • Order number
  • Buyer’s name
  • Shipping address for replacements
  • Brief description of damage or shortage, including item numbers and/or parts
  • PICTURES of the damage are required
  • Upon receipt of the damage claim, we will review the request within 48 business hours. Replacements will then be shipped out within a timely manner. Your salesperson will communicate this with you.
  • Expedited shipping service is NOT available for replacements and/or parts.
  • All damages must be documented and reported upon opening the boxes.
  • Missing items must be reported within two weeks from delivery.
  • Concealed damages must be reported within one month from delivery.
  • Items that have been assembled and installed cannot be claimed as damaged.
  • TCC cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.