FAQ Category: Delivery

Frequently asked questions related to delivery of cabinets, both framed and frameless.

What if my delivery includes damaged cabinets?

Please notate any damages with the freight company on the BOL (bill of lading) when accepting the delivery and take photos of the damaged items. Submit a claim with the photos of the damages to your salesperson immediately.

TCC will review and communicate the next steps in the process.

Missing or Damaged Items Policies

  • Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading (BOL).
  • Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork.
  • To file a claim for a damage or a shortage, please log into our website and use our damage claim module.
  • All damages must be documented and reported upon opening the boxes.

The following must be included to process the claim:

  • Order number
  • Buyer’s name
  • Shipping address for replacements
  • Brief description of damage or shortage, including item numbers and/or parts
  • PICTURES of the damage are required
  • Upon receipt of the damage claim, we will review the request within 48 business hours. Replacements will then be shipped out within a timely manner. Your salesperson will communicate this with you.
  • Expedited shipping service is NOT available for replacements and/or parts.
  • All damages must be documented and reported upon opening the boxes.
  • Missing items must be reported within two weeks from delivery.
  • Concealed damages must be reported within one month from delivery.
  • Items that have been assembled and installed cannot be claimed as damaged.
  • TCC cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.

How long will it take to receive my cabinets?

All flat pack orders are processed and shipped out of our facility within 5 full business days after order is finalized. Your salesperson will notify you when this happens.

Assembled orders are processed and shipped out of our facility within 7 full business days. Transit time to your location can vary from 1-7 business days depending on your location. Be patient. Do not set restrictive schedules for your cabinet delivery.

NOTE: Delivery business days are Monday through Friday.

EXAMPLE: If your order is processed and completed on a Thursday, it will process by the following Friday, then arrive 2 weeks later on a Tuesday (depending on shipping availability – this is only an estimate).

NOTE!

Backorders are exempt from normal lead times. If there are any backorders or delays, this will be communicated to you through your salesperson. It is important to keep in touch with them so there are no misunderstandings.

What are shipping and delivery considerations?

Standard LTL carriers are used. Notice shipping policies below.

  • 5-7 day business day standard transit time with LTL carriers. Please account for at least one extra day for residential and scheduled delivery appointments.
  • Shipping charges must be paid for when your order is placed online. (Orders exceeding standard LTL sizes are subject to additional fees for Full Truckload shipping.)
  • Orders cannot be held however, you can select to ship at a later date when talking to your salesperson.
  • Your salesperson will communicate all shipping information with you.
  • All destinations must be tractor/ trailer accessible, or Limited Access fees will be applied ($150).
  • For Residential Deliveries – The freight company will contact you 24 hours in advance to schedule delivery (usually a 3-4 hour window).
NOTE!

Shipping charges cover one delivery attempt.

The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances. Talk to your salesperson regarding unusual destinations before your items are shipped